This privacy policy explains how Fauve Accessories may collect, use, and protect customer information. It is a standard draft and should be reviewed before launch.
Who we are
Fauve Accessories is a handmade jewellery and accessories shop based around online sales, custom orders, Instagram enquiries, and in-person markets.
Information we collect
We may collect information that customers provide when placing an order, sending a contact form, requesting a custom piece, subscribing to updates, or communicating through the website.
This may include name, email address, shipping and billing address, phone number, Instagram handle, order details, product references, custom design notes, payment status, and messages sent through forms.
How information is used
Customer information is used to process orders, respond to enquiries, manage custom requests, provide customer support, arrange shipping or pickup, prevent fraud, maintain shop records, and meet legal or tax obligations.
Payments
Payments are processed through WooCommerce and connected payment providers. Fauve does not store full card details on the website. Payment providers may process information according to their own privacy policies.
Contact forms
Messages submitted through contact or custom order forms are used to reply to the enquiry and manage the requested service. Form submissions may be stored in WordPress, sent by email, or both depending on the final email setup.
Cookies and analytics
The website may use cookies required for cart, checkout, login, language translation, security, and basic site functionality. If analytics, advertising pixels, or email marketing tools are added later, this page should be updated to describe them.
Embedded content and third-party services
The website may include embedded content or integrations from services such as Instagram, payment providers, shipping tools, translation plugins, or form plugins. These services may collect data according to their own policies.
How long information is kept
Order records may be kept for accounting, tax, customer service, and legal reasons. Enquiry messages may be kept for as long as needed to respond and manage the relationship with the customer.
Your rights
Customers may request access to, correction of, or deletion of their personal information where applicable. Some order information may need to be retained for legal, tax, or security reasons.
Contact
For privacy questions, contact Fauve Accessories through the Contact page.